How We Collect Information
We collect information to provide better services to all of our users. We do not collect any personal information unless you provide it. We may request this personal information when a product or demo is accessed, for PiNG subscriptions, or when additional information about our products or services is requested. When you visit our site, some information is also automatically collected through the use of log files and/or cookies, such as your computer's Internet Protocol (IP) address, your computer's operating system, the browser type, the address of a referring web Service and your activity on the Service. We use this information for purposes such as analyzing trends, administering the Service, improving customer service, diagnosing problems with our servers, tracking user movement, and gathering broad demographic information for aggregate use.
When you use our email support services, we collect your correspondence in order to build up a public knowledge base, which will be available to all users of the Site. Your correspondence will probably not be used verbatim, but likely paraphrased in a FAQ format.
How Information is Used
We use the information collected through the Site: (i) to communicate with you; (ii) to process your requests and transactions; (iii) to improve the Site; (iv) to customize the services and/or products we provide to you; (v) to assist with our product and service development; (vi) to perform marketing analysis; and (vii) for other purposes related to our business.
How Information is Shared
Personal information collected through the Site and/or advertisements hosted by us, may be shared with companies and organizations that perform services on our behalf (for example, companies that provide data management, reselling, billing, or other support services to us, such as data storage and Web hosting services).
Also, we may disclose the personal information we collect through the Site when we, in good faith, believe disclosure is appropriate to: (i) comply with applicable law (or a court order or subpoena); (ii) prevent or investigate a possible crime, such as fraud or identity theft; (iii) enforce the Terms of Service or other agreements that govern your use of the Site and/or our services; (iv) to protect the rights, property or safety of us, our users or others; or (v) to protect your vital interests.
Modifying Personal Information
We respect your right to make choices about the ways we collect, use and disclose your personal information. You may update or modify your information or change your privacy preferences at any time by emailing us at firstname.lastname@example.org or, in some instances, via the Site.
You may "opt-in” to receiving promotional communications including, without limitation, promotional emails, from us by following the instructions on the membership registration page. You may change your election to receive such promotional communications at any time by emailing us at email@example.com or by changing your election via the Site. Transactional service communications including, but not limited to, messages about your registration, will not be subject to the foregoing opt-in procedures.
Security of Personal Information
We take reasonable security measures to protect your personal information (including, preventing the loss, misuse, unauthorized access, disclosure, alteration and destruction of your personal information). Please be aware, however, that despite our efforts, no security measures are impenetrable. If you use a password on the Site, you are responsible for keeping it confidential. Do not share it with any other person. If you believe your password has been misused, please advise us immediately.
Updated March 1, 2017